Tuesday 29 October 2019

Changing the story: An NCASC blog



By Neil Crowther for Social Care Future #socialcarefuture

Don’t we all aspire to live in the place we call home, with the people and things that we love, doing what matters to us in communities where we all look out for one another?  

Isn’t that what great care and support helps us to achieve? By combining greater investment with reforms to unlock the already abundant resources and power to make change in communities across our country we can look forward to this future.
That’s the vision our growing movement aspires to, but it faces a major hurdle. In new research, to be published next week, we find that our vision isn’t the story of social care presently being told to, heard by and understood by the public.

Where we see care and support as offering a springboard, the dominant narrative paints it as a safety net.  While we seek to generate ecosystems of reciprocal community support, care is talked about as a one-way street, with ‘vulnerable people’ ‘looked after’ by regulated personal care services. We have great stories of how great support transforms people’s lives, but the story told and heard is of a broken system in crisis, dangerous to those who use it.   We point to the huge value to society of what comes of great support, yet the story out there is of a spiralling financial burden that needs to be contained.  

Why is framing important? As Professor George Lakoff has explained: ‘Frames are mental structures that shape the way we see the world. In politics our frames shape our social policies and the institutions we form to carry out policies.  To change our frames is to change all of this.  Framing is social change.’

Our new report is the first stage of a project to reframe the narrative around great care and support.  Next we will be commissioning more research to understand the current landscape of discourse and opinion, to get into the mindsets of target audiences and to work out the most persuasive ways to enlist support for our goals. 

To change social care we need to change the story about social care.

Neil Tweets @neilmcrowther


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